Employment Opportunities at The Grove

Event Sales Manager

Role Summary:

The Event Sales Manager position is responsible for assisting guests access our planned gatherings and events.  As the main role responsible for answering both email and phone inquires about reserving experiences, the ideal candidate would assist the guest understand the options available and route them to booking.  They would also be responsible for supporting the activities of the Development Director with document preparation and managing event details. 

Responsibilities

Responsibilities would include, but are not limited to:

  • Answering guest email and phone calls, providing information and booking experiences 

  • Knowing all promotions and packages at the center

  • Helping guests find the right program for their needs

  • Assist guests in reserving their gathering or event

  • Managing daily reservation flow in reservations software

  • Working with the Event team with details on experiences

  • Supporting the Sales Team with detail work on larger events

Qualifications

  • 2+ years’ experience in the hospitality / food and beverage industry

  • Highly refined verbal communication skills

  • Flexible schedule, including nights, weekends and holidays

  • Ability to learn and use softwares used in role (Triple Seat, Google Workspace)

  • Detail oriented with solid grammar and spelling skills

  • Data entry skills a plus

  • All employees must maintain a neat, clean and well-groomed appearance per The Grove’s standards.

 

EEO Policy

EEO STATEMENT AND POLICY PROHIBITING ILLEGAL DISCRIMINATION AND HARASSMENT
Our company is committed to the principles of Equal Employment Opportunity and is committed to making employment decisions based on merit and value. We are committed to complying with all federal, state and local laws providing Equal Employment Opportunities, as well as all laws related to terms and conditions of employment. We desire to keep a work environment that is free of harassment or discrimination because of sex, race, religion, color, national origin, sexual orientation, physical or mental disability, marital status, age or any other status protected by Federal, State or local laws. We value diversity and are willing to employ men and women of all ethnic and racial groups, ranging in age from teens to sixty and up and representing a broad spectrum of religions and national origins. The company will make every reasonable effort to accommodate those physical or mental limitations of an otherwise qualified employee, unless undue hardship would result for the company.

Just as the company bears a responsibility towards this policy, each of us must clearly communicate our disinterest in, or offense taken to, any perceived verbal or physical discrimination or harassment. We are all responsible for upholding this Equal Employment Opportunity policy and commitment. Equal Employment Opportunity laws afford each one of us the chance to succeed or fail based on individual merit.

Sexual harassment is defined as follows: “Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when (1) submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment (2) submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual or (3) such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile or offensive work environment.”

Our company will not tolerate any form of discrimination or harassment! Any employee who feels that he or she has witnessed, or been subject to, any form of discrimination or harassment should immediately notify their supervisor, personnel administrator or other manager at the company. We will promptly investigate any claim and take appropriate action. We will seek to impose appropriate sanctions against any person found to be in violation of this policy. Such sanctions may include, but are not limited to, reprimand, suspension, demotion, transfer and discharge.

Our company prohibits retaliation against any employee who brings forth any complaint or assists in the investigation of any complaint.

If you feel we have not resolved your complaint, and after you have followed the company grievance procedure, you can complain to the EEOC, or State Employment Office found in the local phone book.